Being able to contact your cloud web hosting provider when you have any questions or experience any issues is important and how fast they'll answer back and react can be essential, particularly if your website is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are one way to distinguish actual suppliers from resellers. The latter usually answer only to e-mails or support tickets and you will need to wait for a whole day or longer to receive a reply. When your problem involves several replies, you could end up losing several days to have a simple problem solved. With a genuine and reputable web hosting supplier, you'll be able to get in touch with the support team at any time and receive an instant reply whatever the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of receiving assistance right away, that's why our cloud web hosting services come with 24/7 support and several options for communication. In case you don't have an account yet, you can easily call us or come on our live chat and consult with a live representative, to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up purchasing a service which you can't use. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs further investigation. In contrast to the vast majority of suppliers on the market, we answer to all tickets within 1 hour, so you will not need to wait for a whole day. Our support services are available round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you are able to benefit from our 24/7 technical support services even on public holidays. All your web sites will be available at all times and so will we. With numerous communication options, you can choose the easiest method to get in touch with us and inquire about our solutions if you do not have an account yet, or ask for assistance if you're already among our customers. You will be able to call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature a one-hour answer time guarantee, even though it rarely takes over 20 minutes to receive assistance regardless of the complexity of the problem. Using our customer and technical support services, we will be there for you every time you need us, not a couple of days after that.

24/7 Customer Support in VPS Hosting

If you rent a Virtual Private Server through us, you will be able to contact us 24/7 for any kind of server-related issue or forany issues or questions regarding the pre-installed software your server comes with. If you haven't bought a virtual private server plan yet, you'll be able to learn a lot more about our services by giving us a telephone call or through our live chat service. For more tech issues, you are able to send an e-mail message or open a trouble ticket through your billing Control Panel and you'll get support within no more than one hour no matter the time of the day, even on holidays and weekends. The typical answer time in most cases does not extend past half an hour. In case you're looking for assistance for third-party software, you will be able to take advantage of the Managed Services upgrade which you can add to every single VPS plan and our administrators will help you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Web Hosting

If you get a dedicated server through us, you'll be able to contact us at any time using several channels and the max time that you will need to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a technical issue, you can open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. In case you have any general questions or you would like to find out about our web hosting services before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. When you'd like to receive support for third-party software that you are unable to deploy or manage efficiently, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.