Despite the fact that this isn't the mainaspect to identify a reliable cloud web hosting company from a bad one and a reseller from an actual supplier, being able to call and communicate with a live person is an indicator that you are not dealing with a one-person service provider and that you can reach somebody any time you're in need of support. The phone support for hosting services may vary from general to expert, therefore the problems which can be resolved with a phone call differ based on the particular company. Generally, these matters are more basic and include billing or 1st level technical issues because more difficult matters generally require a support ticket where both you and the administrators can follow the proceedings with a given issue. Still, the option to phone call your service provider will save you lots of time and efforts for the multitude of small issues which may eventually show up at the time you manage your web hosting account.

Phone Support in Cloud Web Hosting

All of our cloud web hosting plans come with telephone support 14 hours a day even on public holidays, which means that if you do not have an account yet, you are able to call and find out more about our services or whether we will meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so that you will be able to contact the telephone number which is closer to you. If you are an existing customer, we can help you promptly with all the general and billing matters as well as with various tech issues in order to save you time and efforts - we acknowledge the fact that in some cases it is quicker to talk with a live person so as to get things done right away. Certainly, some issues simply cannot be resolved over the phone, so in such a case you'll be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you when you have any queries about the semi-dedicated server plans that we offer. Whether you want to learn more about the plans, you have some billing issue or some general problem, you can just give us a call. Though some more technical troubles may need a support ticket to give some time to our technical support team to investigate, we can help you with quite a lot of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. If you are in another country, we also have a global number where you're able to get in touch with us.